Cognizant: When Tech and Healthcare Overlap

Over the last few decades, there has been an exponential growth of technological development and an increased importance in the role it plays in different industries. Recently, we have seen the pandemic-fuelled strain that the healthcare sector has experienced. This is why Cognizant, a leading provider of IT services for businesses, is focused on helping healthcare companies mend the patient experience. Through their healthcare portal, EngageProvider, Cognizant aims to increase quality of care, improve patient experience, and drive administrative efficiency.

Modernising Provider Services

Cognizant’s healthcare portal streamlines the administrative processes by gathering data from core administrative systems and different applications, and delivering it to healthcare providers through a single portal. This single view of comprehensive and accurate patient data means care teams have actionable insights into patient information that allows them to be proactive and provide the best possible care.

Self-service Tools

Cognizant is committed to increasing member satisfaction through equipping them with the ability to manage their own healthcare. EngageProvider has self-service capabilities. The goal is to provide greater transparency for consumers by enabling readily accessible historical healthcare data, plan information, personalised treatment cost estimations and transaction history.

Cognizant understands that members need accurate, real time data about their coverage, benefits and cost as well as enable individuals to compare pricing across providers to ensure they are making well-informed healthcare decisions. The portal’s ability to retrieve real-time data helps reduce provider calls and inquiries to contact centres. This coupled with the portal’s easy-to-use features and intuitive interface aims to increase member satisfaction and improve the customer experience overall.

Secure and Integrated Data Access

It is important for consumers to have security in the privacy of their data. To ensure only authorised personnel can access member data, Cognizant uses real-time consent management. The Privacy and Consent Engine governs authorisation to release information in real-time, allows customers to select and authorize personal representatives, and tracks and audits consent records, associated third-party data requests as well as disclosures to third parties. This gives members the assurance that access to their data is granted only to approved parties.

Conclusion

Through EngageProvider, Cognizant focuses on delivering the technology to healthcare providers, which in turn enables the providers to spend more time on supporting the quality of care for their patients. This helps support a positive health outcome for individuals.